Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at modpizza-fresh.rest, place orders, use our services, or interact with us in any way. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in compliance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully before using our website or services. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue your use of our website and services immediately.

1. About Us and How to Contact Us

Mod Pizza operates as a food service business in the United States. Our contact information for all privacy-related inquiries is as follows:

For any privacy-related questions, concerns, complaints, or requests to exercise your rights, you may contact us at any time using the email address provided above. We are dedicated to responding to all legitimate privacy inquiries in a timely manner.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at modpizza-fresh.rest
• Customers who place orders online or through any digital platform we operate
• Individuals who register for an account with us
• Users who subscribe to our newsletters, promotional emails, or loyalty programs
• Anyone who contacts us through our website, email, or phone
• Individuals who participate in surveys, contests, or promotional activities we organize

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked to from our website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their data practices.

3. Information We Collect

We collect various types of information from and about our users. This information falls into several categories:

3.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full name, username or screen name, date of birth, and similar identifiers
• Contact Information: Email address, telephone number, mailing address, and billing address
• Account Credentials: Username and password for any registered accounts
• Payment Information: Credit or debit card numbers, billing details, and other financial information necessary to complete transactions (note: payment card data is processed by our secure payment processors and is not stored on our servers)
• Order Information: Details about the food items you order, your order history, special dietary requirements or preferences, and delivery instructions
• Communications: The content of messages, emails, or other communications you send to us, including customer support inquiries and feedback
• Marketing Preferences: Your preferences regarding receiving marketing communications from us
• Survey Responses: Any information you provide when participating in surveys or promotional activities

3.2 Information Collected Automatically

When you visit our website or use our services, certain information is collected automatically through the use of cookies, web beacons, pixels, and similar tracking technologies:

• Device Information: The type of device you use, device identifiers, operating system and version, browser type and version, screen resolution, and hardware settings
• Usage Data: Pages you visit on our website, the time and date of your visits, the time spent on individual pages, links you click, referring URLs, and navigation patterns
• IP Address: Your Internet Protocol address, which may be used to determine your approximate geographic location
• Location Data: General location information derived from your IP address, or more precise location data if you grant permission through your device settings
• Cookie Data: Information stored in cookies and similar technologies placed on your device, including session identifiers and preference data (see our Cookie section below for more details)
• Log Files: Server log files that record activity on our website, including access times, error messages, and traffic patterns

3.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with information we have collected directly. These sources may include:

• Social Media Platforms: If you connect your social media account to our services or interact with us through social media, we may receive information such as your profile name, profile photo, and other information you have made publicly available
• Payment Processors: Confirmation of payment transactions and fraud prevention signals
• Analytics Providers: Aggregated or de-identified information about website traffic and usage patterns
• Marketing Partners: Information to help us improve our advertising and marketing efforts
• Delivery Partners: If applicable, information related to the delivery of your orders

4. How We Use Your Information

We use the information we collect for a variety of purposes, always in accordance with applicable law. Our primary purposes include:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivering them to your specified location
• Creating and managing your user account
• Processing payments and preventing fraudulent transactions
• Sending you order confirmations, receipts, and status updates
• Responding to your customer service inquiries and resolving disputes
• Providing technical support and troubleshooting issues with our website

4.2 Improving Our Products and Services

• Analyzing usage patterns to understand how customers interact with our website and services
• Conducting research and development to enhance our menu offerings and customer experience
• Testing new features, functionality, and improvements to our website
• Monitoring and improving the performance, security, and reliability of our website

4.3 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers about our products and services, with your consent where required by law
• Personalizing the content, advertisements, and offers you see based on your preferences, order history, and browsing behavior
• Administering loyalty programs, contests, sweepstakes, and promotional campaigns
• Conducting customer satisfaction surveys and gathering feedback

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Detecting, preventing, and investigating fraud, security breaches, and other potentially prohibited or illegal activities
• Protecting the rights, property, and safety of Mod Pizza, our customers, and others
• Responding to lawful requests from law enforcement and government authorities

4.5 Legal Basis for Processing (Where Applicable)

Under applicable United States law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), we process your personal information based on:

• Contract Performance: Processing necessary to fulfill your orders and deliver our services
• Legitimate Business Interests: Processing that serves our legitimate interests, such as improving our services and preventing fraud
• Legal Obligation: Processing required to comply with applicable law
• Consent: Processing based on your voluntary consent, particularly for marketing communications

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. They may include:

• Payment Processors: Companies that securely process payment transactions on our behalf
• Delivery and Logistics Partners: Companies that assist in delivering your orders
• Cloud Hosting Providers: Companies that host and maintain our website infrastructure
• Email Marketing Platforms: Tools we use to manage and send marketing communications
• Analytics Providers: Services that help us understand how users interact with our website (such as Google Analytics)
• Customer Support Tools: Platforms that help us manage and respond to customer inquiries
• Fraud Prevention Services: Tools that help detect and prevent fraudulent activity

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or lawful request from government authorities
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files placed on your device when you visit a website.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Performance/Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
• Functional Cookies: Remember your preferences and settings to improve your experience.
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

6.2 Managing Cookies

You have the right to control the use of cookies on our website. You can manage your cookie preferences through our cookie consent banner when you first visit our website. Additionally, most web browsers allow you to control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

7.1 Security Measures We Implement

• Encryption: We use industry-standard SSL/TLS encryption for data transmitted between your browser and our servers
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors and is never stored on our servers
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job functions
• Regular Security Audits: We conduct periodic reviews of our security practices and infrastructure
• Employee Training: Our staff receives regular training on data protection and privacy best practices
• Incident Response: We maintain a data breach response plan to address any security incidents promptly and effectively
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. The specific retention periods we apply are as follows:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions permitted by law (such as retaining information to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if you believe your information is being shared in a manner that constitutes a "sale" under California law, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes specifically permitted under the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge you different prices, or provide you with a lower quality of service because you exercised your rights.

9.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we strive to provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we update or correct inaccurate personal information.
• Right of Deletion: You may request the deletion of your personal information, subject to applicable legal requirements.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

9.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we require additional time, we will notify you and may extend the response period by an additional 45 days (for a total of 90 days), as permitted under applicable law.

To protect your privacy and the security of your personal information, we may need to verify your identity before fulfilling your request. This may involve asking you to provide certain identifying information such as your name, email address, or account details.

You may designate an authorized agent to submit requests on your behalf. We may require written proof of the agent's authorization and may take steps to verify your identity directly.

10. Children's Privacy

Our website and the services we offer are intended solely for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws, we do not direct our services to minors and do not knowingly solicit personal information from children.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving notification and verifying the information, we will take prompt steps to delete such information from our records.

If we become aware that we have inadvertently collected personal information from a child under 18, we will delete that information from our records as quickly as reasonably practicable.

11. International Data Transfers

Our website is operated in the United States, and the information we collect is processed and stored primarily in the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

If your personal information is transferred internationally, we will implement appropriate contractual, technical, and organizational measures to ensure that such transfers comply with applicable data protection laws and that your information remains adequately protected.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services. We are not responsible for the privacy practices or content of these third-party sites. Clicking on a third-party link will redirect you away from our website, and any personal information you provide to those third parties is governed by their respective privacy policies.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or service.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not wish to be tracked. Our website does not currently respond to DNT signals, as there is no established industry standard for how companies should respond to such requests. We continue to monitor developments in this area and will update our practices if and when a uniform standard is established.

California residents may also review the Shine the Light law (California Civil Code Section 1798.83), which gives California residents the right to request information about how we share their personal information with third parties for their direct marketing purposes. To submit such a request, please contact us at [email protected].

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern:

• Email: [email protected]

We take all privacy complaints seriously and will investigate each complaint thoroughly. We aim to respond to all complaints within a reasonable timeframe.

14.1 California Residents

California residents who have unresolved concerns about our privacy practices may also file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office. For more information, visit:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov

14.2 Federal Complaints

If you believe that our data practices violate federal consumer protection laws, including the Federal Trade Commission Act, you may file a complaint with the Federal Trade Commission (FTC):

• FTC Website: www.ftc.gov
• FTC Consumer Reporting: reportfraud.ftc.gov

14.3 Other State Residents

Residents of other states with applicable privacy laws (including but not limited to Virginia, Colorado, Connecticut, Texas, and other states that have enacted consumer data privacy legislation) may have the right to appeal our decisions regarding their privacy rights requests and to contact their respective state authorities. Please contact us at [email protected] for assistance in identifying the appropriate regulatory authority in your state.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at modpizza-fresh.rest
• Notify you by email (if you have provided your email address) or by a prominent notice on our website when the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

If you do not agree with any changes to this Privacy Policy, you should stop using our website and services and may request the deletion of your personal information by contacting us at [email protected].

16. Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and applicable state laws, including but not limited to:

• Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45 – Prohibiting unfair or deceptive acts or practices in commerce
• Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506 – Protecting the online privacy of children under 13
• CAN-SPAM Act, 15 U.S.C. §§ 7701–7713 – Governing commercial email communications
• California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq. – As amended by the California Privacy Rights Act (CPRA)
• California Online Privacy Protection Act (CalOPPA) – Requiring disclosure of online privacy practices
• Other applicable federal and state privacy, consumer protection, and data security laws

17. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing all privacy-related inquiries in a timely and transparent manner.

This Privacy Policy was last updated on June 12, 2026. © 2026 Mod Pizza. All rights reserved.